Shipping

Encore Clothing shipping policy is as follows:

 

Main Centres

Outlying Areas

Free

Above R200

Pargo

R80

Below R199.99

Door to door courier

 

Encore Clothing uses The Courier Guy to send items from Sandton to street addresses within South Africa, and Pargo as its click and collect partner. For international destinations, please contact us and we will quote you separately for shipping. We cannot deliver to P.O. Boxes.

Pargo

Pargo is a click and collect delivery method that makes use of a network of collection points throughout South Africa. There are hundreds of these points and they often have extended opening hours, such as fuel stations which are open 24/7.

Have your order delivered to a local shop of your choice during checkout.  We will confirm your choice of Pargo point after checkout.  You will receive an email or sms notification when your parcel arrives at the Pargo parcel point.  You will receive a reminder 48 hours later. An additional reminder will be sent 96 hours after the parcel arrives, if it has not been collected by then.  Collect when it suits you best - no more missed deliveries!

Please note that your order will remain at the pick-up point for 8 days (including weekends) after it has been delivered there. Failure to collect during this period will result in your parcel being sent back to Encore Clothing and a refund being processed for your order.

Delivery Time Frames and Charges

Encore Clothing's business days are Monday to Friday, excluding holidays.

The Courier Guy operates Monday to Friday from 8am to 5pm.

Delivery charges are for the account of the customer and are non-refundable. Delivery costs are calculated at the end of your online purchase. Save as set out above, delivery costs are set at R99 for deliveries within South Africa only. For any deliveries outside South Africa, we will be required to quote separately based on your area.

Delivery time frames are as follow:

  • Central Johannesburg and surrounds - 2 to 3 working days
  • Main Centres (all major cities) - 3 to 4 working days
  • Outlying (all other areas) - 4 to 5 working days

For international shipments, we will try our best to deliver between 5-6 working days provided there are no custom delays. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer’s responsibility.

Encore Clothing may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.

We are only able to refund you the value of the items purchased and not the shipping costs.

Tracking

Step 1:

Visit Courier Guy tracking page.

Step 2:

Enter your parcel waybill number which will be sent to you.

Step 3:

Click ‘View details’ and see exactly where your parcel is, including a scanned signature on receipt.

Insurance

All goods under the value of R1000.00 are automatically insured via The Courier Guy. Goods over the value of R1000.00 are insured by Encore Clothing.

International Shipping 

All items shipped outside of South Africa will be quoted for separately.

Should you wish to arrange your own shipping, please contact us on sales@encoreclothing.co.za.