Items may be exchanged or refunded within 7 (seven) calendar days from date of delivery (as evidenced by the courier's proof of delivery) and provided the item is unused and in the same condition as purchased. Items listed as 'New With Tags' or 'New Without Tags' must be returned with the tag intact and still new, unworn and unwashed.
No returns are allowed on pierced earrings, bodysuits or swimwear for hygiene reasons. Sales items are not eligible for cash refunds but may be exchanged or returned for store credit.
Return shipping is free. Shipping charges paid on the order are not refundable.
The same shipping option by which the order was delivered shall be used for the return.
The customer will receive the credit or refund (as applicable) when the return is received and inspected to the satisfaction of Encore Clothing.