To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

1. Enter your order number and email address in the fields above and click Start
2. Follow the instructions and select the items you want to return
3. You will get a confirmation email with the shipping guidelines once the return request is approved

 

Which items can be returned?

1. Returns must comply with our RETURNS POLICY 

2. Sales and promotional items are not returnable

Are there any charges for return?

1. A courier fee will be deducted from the refund or credit:

- R75 for main centre

- R85 for Pargo returns

- R95 for outlying area returns

- R50 additional fee for returns couriered back in a box

2. Shipping charges paid on the order are not refundable.

 

How soon will I get my refund? 

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

2. We will also notify you of the approval or rejection of your refund.
3. If you are approved, then your refund/credit will be processed within 10 working days.